StirsHelp
Frequently asked questions
How do I get an account?
Accounts are created by your company's administrator – there is no self sign-up in the app. If you don't have an account yet, contact your manager or the person responsible for Stirs in your company. The administrator gives you your initial password.
I forgot my password
- On the sign-in screen, enter your e-mail and tap “Forgot password” (in the Polish app: „Nie pamiętam hasła”).
- Open the e-mail with the link (valid for 1 hour; check your spam folder too).
- Set a new password (at least 12 characters) and use it to sign in to the app.
Your company's administrator can also set a new password for you.
The app asks me to unlock it
The app protects company data with your phone's lock: unlock it with Face ID, your fingerprint or your phone passcode. Recognition happens on the phone – the app never receives biometric data.
I don't receive notifications
Check that notifications for Stirs are turned on: iPhone – Settings → Notifications → Stirs; Android – Settings → Apps → Stirs → Notifications. Then open the app and sign in again.
I received an order approval link, but it doesn't work
An approval link works for a limited time (usually a few business days) and only until you respond. Contact the sales representative who sent you the order – they will send a new link.
How do I delete my account and data?
Accounts are deleted by your company's administrator. You can also write to pomoc@stirs.pl – we will pass your request on to the company that controls your data. Details: privacy policy.
A store, product or promotion is missing
Lists of stores, products and promotions are managed by your company in the Stirs panel. Please report it to your manager or administrator.